Assessment Services

Services Offered

  • Company Assessment
  • Business Unit Assessment
  • Call Center Assessment
  • Technology Organization Assessment
  • Strategic Technology Assessment
  • Project Assessment
Assessment Services

Company Assessment

  • Assess all aspects of company’s operations
  • Often performed as Due Diligence for acquisitions or investments
  • Encompasses various functional areas including the following:
  • Competition
  • Financials
  • Intellectual Property
  • Leadership
  • Legal
  • Market
  • Marketing
  • Organization Structure
  • Sales
  • Technology

Business Unit Assessment

  • Similar to overall company assessment but focused only on a business unit
  • Often performed as Due Diligence for acquisition
  • Assess Strategic Fit for potential acquirer
  • Encompasses various functional areas including the following:
  • Competition
  • Financials
  • Intellectual Property
  • Leadership
  • Legal
  • Market
  • Marketing
  • Organization Structure
  • Sales
  • Technology

Call Center Assessment

  • Assess all facets of call center business unit
  • Interview Key Management & Staff
  • Review processes and procedures
  • Evaluate technology in place
  • Determine potential areas for improvement
  • Provide roadmap to increase efficiencies and/or reduce costs
  • Develop implementation plans

Technology Organization Assessment

  • Assess all facets of a Technology Organization
  • Includes review of overall Business Goals for alignment with Technology functions
  • Interview Key Management & Staff
  • Review existing processes and procedures
  • Evaluate tools and technology currently being used
  • Provide roadmap to increase efficiencies and/or reduce costs
  • Develop implementation plans
  • Encompasses various components including the following:
  • Analysis/Requirements
  • Architecture
  • Change Management
  • Compliance
  • Development Processes
  • Financials
  • Hosting
  • Incident Management
  • Mobile
  • Organization Structure
  • People
  • Performance
  • Planning
  • Project Management
  • Reliability
  • Security
  • Support
  • Testing

Strategic Technology Assessment

  • Assess Technology and Architecture being used
  • Understand business goals to ensure technology aligns with goals
  • Interview Key Management & Staff
  • Review current technology architecture and roadmap
  • Review existing Infrastructure and Development tools
  • Provide technology roadmap for cost-effective alignment with business goals
  • Areas reviewed include the following:
  • Analysis/Requirements
  • Architecture
  • Compliance
  • Development Tools
  • Hosting
  • Languages/Paradigms
  • Logging/Alerting
  • Mobile
  • Performance
  • Reliability
  • Security
  • Support Tools
  • Technology Roadmap
  • Testing Tools

Project Assessment

  • Review all aspects of an Initiative or Project
  • Applies to new and “at risk” projects
  • Assessment focused on business goals and ROI
  • Includes business and technology review (as needed)
  • Ensure controls are in place to meet business goals
  • Identify and address high risk areas
  • Identify ways to reduce overall project cost
  • Provide detailed roadmap to increase efficiencies, reduce time-to-market and/or reduce costs
  • Can provide resources to manage or execute project